What does my meter's screen mean?

13 results

• AcceptWater & electricity

  Token accepted

  The token was valid and the units were added.

  What to do

  1. Nothing to do. Check your credit to see the new balance.
• RejectWater & electricity

  Token rejected

  The meter could not read the token: a typo, a token for another meter, or a key mismatch.

  What to do

  1. Type the 20 digits again slowly.
  2. Check that the meter number in the SMS matches your meter.
  3. Still rejected? Send a support request.
  More in the guide
• UsedWater & electricity

  Token already used

  This token was already entered on this meter.

  What to do

  1. Check your credit: the units are probably already there.
  2. If not, send a support request with the M-Pesa receipt.
  More in the guide
• OldWater & electricity

  Token too old

  A newer token was entered before this one, so the meter refuses the older one.

  What to do

  1. Send a support request: we issue a replacement for the unused units.
• OverflowElectricity

  Credit limit reached

  Adding this token would go over the most credit the meter can hold.

  What to do

  1. Use some units first, then enter the token again. The token stays valid.
• Key ChangeElectricity

  Key change needed

  The meter needs new security keys before it accepts credit tokens.

  What to do

  1. Ask support for key change codes.
  2. Enter both codes, then your credit token.
  More in the guide
• Err 01Electricity

  Keypad cannot reach the meter

  The keypad (CIU) lost its link to the meter: power, cable or radio.

  What to do

  1. Move the keypad closer to the meter, or check its batteries.
  2. Still showing? Send a support request: a technician will check the link.
• Err 02Electricity

  Tamper detected

  The meter detected a cover opened, a bypass or a magnet, and cut the supply.

  What to do

  1. Don't open the meter.
  2. Send a support request: we visit and issue a clear-tamper code.
• Err 03Electricity

  Overload

  You used more power than the meter's limit, so it switched off for a moment.

  What to do

  1. Switch off some heavy appliances (cooker, water heater, iron).
  2. The meter switches back on by itself after a short wait.
• LowWater & electricity

  Low credit

  Your credit is nearly finished.

  What to do

  1. Buy a token now, before the supply switches off.
  More in the guide
• Valve ClosedWater

  Water valve closed

  The meter closed the valve: zero credit, tamper, or a fault.

  What to do

  1. Check your credit and buy a token if it's zero.
  2. Credit left but no water? Send a support request.
• Lo BatWater

  Battery low

  The water meter's battery is running down.

  What to do

  1. Send a support request: we replace the battery before it runs out. Your credit is safe.
• Err 30Water

  Magnetic attack

  A magnet was held near the meter, so it closed the valve.

  What to do

  1. Remove any magnet near the meter.
  2. Send a support request for a clear-tamper code.