Water & electricity
I lost or deleted my token SMS
Every token is saved. We can resend it to you by SMS.
Every token we sell is saved against your meter, so a lost SMS is never a lost token.
Get it again
- Look for the M-Pesa confirmation message: it has the receipt code (for example
SGL7X2ABCD). - Send a support request with your meter number and the receipt code, choosing I paid but didn't get a token.
- We resend the token by SMS to the phone that paid, or to the phone registered for the meter.
Tokens can't be used on any other meter, so a token someone else sees is no use to them.