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Water & electricity

Check your credit and low-credit alarms

How to see your remaining units, and what the meter does when credit runs low.

See your remaining units

  • Electricity: press the credit key on the keypad (often 0 then Enter, or the Info key). The screen shows the units left in kWh.
  • Water: press the button on the meter or keypad. The display shows the m³ left.

When credit runs low

  • The meter beeps or flashes a warning light when credit is low.
  • At zero the supply is switched off (a relay for electricity, a valve for water). It comes back on as soon as you enter a new token.

Buy before you run out: tokens arrive within seconds, any time, even on weekends.

Water & electricity

Buy a token with M-Pesa

Pay by Paybill with your meter number as the account. The token arrives by SMS in seconds.

Read the guide
Water & electricity

Enter a token on your meter

Type the 20 digits on the keypad and press Enter. The meter shows Accept and adds the units.

Read the guide
Water & electricity

My token was rejected

Reject, Used or Old on the screen: the usual causes and how to fix each one.

Read the guide

Still stuck?

Send us the details and we'll sort it out.

Contact support